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After Sale Service

    ⇒ After Sale Service request:

    ⇒ Send photos of the problem:

    Photo 1: Photo 2: Photo 3:

    ⇒ Person to contact for intervention:

    Reminder of our guarantees:


    Subject to compliance with all the rules listed below and compliance with the rules of the art, our products are guaranteed:

    10 years on the dormant part,

    2 years on the opening part,

    2 years on hardware stores,

    10 years on the sealing of the glazing (breakage and thermal breakage not guaranteed).

    ny complaint must be sent through this page. Our liability cannot be sought in the event of normal wear and tear, faulty installation, poor maintenance, negligence, transformation or modification of the product or misuse of the product by the customer or regular user. Our guarantee is limited to the repair of the product without the customer being able to claim compensation or replacement with a new product in exchange. For any intervention by our company, the client must give us secure access to the structure and provide us with all the necessary lifting means free of charge (nacelle, scaffolding, floor or slab, access stairs), failing which the SARL Menuiserie Bérard will not be able to intervene.

    In the event that SARL Menuiserie Bérard is not responsible, the travel of the sales representative or our after-sales service who intervenes to ascertain or resolve the problem will be invoiced at €50 excluding tax per hour (round-trip road time from the head office, travel time). on-site intervention) €0.50 excluding VAT per kilometer road costs. In this case, the customer agrees to pay the invoice for the after-sales service intervention which will be established.

    Warranty - Implementation - Plumb:

    The customer or his installer must imperatively carry out a level installation: horizontal crosspieces, plumb uprights.

    Measure and indicate the length of the frame diagonals.

    A must be equal to B, otherwise the installation is incorrect and must imperatively be repeated by the installer.

    You are about to validate an intervention request: